Fullscreen Go is an app that starts the sign up process by which potential creators of YouTube channels apply to join Fullscreen. This semi-automated process starts with the potential applicant authenticating with Google for Fullscreen Go to do some basic checks on their channel for approval. This tool integrates with Fullscreen’s Salesforce application and automatically generates a contract for the applicant if their channel is approved.
User Experience Design & User Interface Design
The goal was to simplify the application process and lower manual interaction by employees. While on the surface this seemed like a straightforward process, there's a lot going on behind the scenes including a few different services talking to each other. Furthermore, it was not fully transparent to the applicant what Fullscreen Go was doing with their channel information.
The Product Manager and I teamed up by starting with interviews with the channel operations team to learn about how Fullscreen Go works, their role interacting with Fullscreen Go and any positive or negative feedback they had about the process. With all the notes and feedback in hand, I put together a user flow to document and better understand how the Fullscreen signup process worked.
Even though there’s a lot going on behind the scenes of Fullscreen Go, there were four main views to design (not including email designs).
From the user’s perspective: